Refund and Returns Policy
Effective Date: July 17, 2024
At Pallets Liquidation Pty Store, we are committed to ensuring your satisfaction with our products and services. If you are not entirely satisfied with your purchase, we are here to help. Please read our Refund and Returns Policy carefully to understand your rights and our procedures.
1. Returns
You have 30 days to return an item from the date you received it. To be eligible for a return, your item must be:
- Unused and in the same condition that you received it.
- In the original packaging.
- Accompanied by the receipt or proof of purchase.
2. Refunds
Once we receive your returned item, we will inspect it and notify you that we have received your return. We will immediately inform you of the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.
3. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, send us an email at sales@palletsliquidationpty.com.au, and we will guide you through the process.
4. Shipping
You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
5. Non-Returnable Items
Certain items are exempt from being returned. These include:
- Perishable goods (such as food, flowers, newspapers, or magazines)
- Intimate or sanitary goods
- Hazardous materials
- Gift cards
- Downloadable software products
- Some health and personal care items
6. Sale Items
Only regular-priced items may be refunded. Sale items are non-refundable.
7. Contact Us
If you have any questions about our Refund and Returns Policy, please contact us at:
Email: sales@palletsliquidationpty.com.au
Thank you for shopping at Pallets Liquidation Pty Store. We appreciate your business and are committed to ensuring your satisfaction.